top of page

What you should know.

Rental Policies & Fees

  • Minimum Rental Period

  • All rentals require a minimum 3-day rental period.

  • Delivery Fee

  • A flat $25 delivery fee applies to all orders.

  • Sales Tax

  • A 9.75% Sevier County tax will be added to every order.

Cancellation & Refund Policy

  • 7+ Days Before Start Date

  • Orders cancelled seven (7) or more days prior to the rental start date will receive a 100% refund, minus a $15 processing fee.

  • Within 7 Days of Start Date

  • Orders cancelled within seven (7) days of the rental start date will receive a 50% refund.

  • Inclement Weather

  • No refunds will be issued due to weather-related issues.

  • After Delivery

  • Once rental item(s) have been delivered to the customer’s designated location, no refunds will be issued under any circumstances.

Pickup & Condition Requirements

  • Item Placement for Pickup

  • Rental items must be left in the agreed-upon pickup location specified during delivery or communicated by other approved means.

  • If items are not in the correct location at the time of pickup, a $50 recovery fee will be charged.

  • Cleaning Fees

  • A $35 cleaning fee will apply for any cleaning required due to vomit, bodily fluids, or other biohazards on any rental items (e.g., strollers, swings, jumperoos, exersaucers, and similar equipment).

Client Agreement & Terms of Use

By submitting your order, you confirm that you have read, understand, and agree to all policies below. This agreement is between you (the client) and Rocky Top Baby Equipment Rentals.

Equipment Use & Condition

  • All equipment is intended for short-term rental use and is delivered in clean, safe, and proper working condition.

  • Equipment must be returned in the same condition on the specified return date.

  • Equipment may not be misused, abused, altered, or used outside its intended purpose.

  • Any damage beyond normal wear and tear is the client’s responsibility.

Client Responsibility

  • The client is responsible for all equipment from delivery until pickup.

  • Equipment must be returned to the original delivery location and kept protected from weather and damage.

  • Fees may apply for equipment that is:

    • Missing

    • Damaged

    • Exposed to harmful conditions

    • Left in a different or inaccessible location

Inclement Weather Communication Requirement

In the event of severe or unexpected weather, including but not limited to snow, flooding, storms, or road closures, the client must contact Rocky Top Baby Equipment Rentals immediately if:

  • They check out of their lodging early

  • Their location becomes inaccessible

  • The scheduled pickup location changes or becomes unsafe

  • Alternative pickup arrangements are needed

Failure to communicate changes due to weather may result in additional fees, including recovery or missed-pickup charges.

Note: Weather does not qualify for rental refunds.

Equipment Concerns

  • Clients must contact us right away if there are any issues or safety concerns with the equipment.

  • Failure to notify us may result in additional liability or charges.

Fees & Financial Responsibility

Clients accept full financial responsibility for:

  • Theft or loss of equipment

  • Damage or abnormal wear and tear

  • Cleaning or biohazard fees

  • Late fees or recovery fees

  • Any other charges outlined in rental policies

Property Access Policy

For safety and liability reasons, staff will not enter a vacation home or rental property after the client has checked in, unless written consent is provided before delivery.

Release of Liability

By renting equipment, the client:

  • Understands and assumes all risks associated with proper or improper equipment use

  • Agrees to hold harmless Rocky Top Baby Equipment Rentals and its team from any injury, damage, or claims arising from the use of rented items

  • Accepts responsibility for all injuries, damages, or claims occurring while the equipment is in their possession

Acknowledgment

By submitting your order, you confirm that you:

  • Have read and understand this agreement

  • Agree to all terms freely and without inducement

  • Intend this agreement to serve as a complete release of liability to the fullest extent allowed by law

  • Understand that if any part of this agreement is found invalid, the remaining terms will continue in full effect







 
 

 

 

​

 

bottom of page